Privacy Policy

At Aussie Clean Services, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform, request our services, or communicate with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

Who We Are

Aussie Clean Services provides comprehensive cleaning solutions, including Commercial Cleaning, Residential Cleaning, Office Cleaning, Industrial Cleaning, Window Cleaning, Carpet Cleaning, End of Lease Cleaning, and Specialised Disinfection Services. Our registered address is:

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you. The categories of personal data we collect include:

• Identity and Contact Data: Name, postal address, email address, telephone number. We collect this when you request a quote, book a service, or make an enquiry.
• Service Data: Details about the services you request, including property type, size, specific cleaning requirements, access instructions, and preferred service times. This data is essential for us to provide tailored cleaning services.
• Financial Data: While we do not directly store credit card details on our servers, we may collect billing addresses and payment information (e.g., via secure third-party payment processors) necessary to process payments for our services.
• Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our website, products, and services. This may include pages visited, time spent on pages, and navigation paths.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

How We Use Your Information

We use the collected data for various purposes, primarily based on the necessity for contract performance, our legitimate interests, or your consent:

• To Provide and Manage Services: To process your bookings, schedule cleaning services, manage your account, deliver the requested services, and provide customer support.
• To Improve Our Services: To understand how our services are used, conduct research and analysis to improve our website, services, and operations.
• To Communicate with You: To send service updates, confirmations, reminders, invoices, and respond to your enquiries.
• For Marketing and Promotional Purposes: With your consent, to send you information about new services, special offers, or other updates we believe may be of interest to you.
• For Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
• For Security: To maintain the security of our website and services, detect and prevent fraud or other malicious activities.

Disclosure of Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party companies and individuals that perform services on our behalf, such as payment processing, website hosting, analytics, customer support, and IT services. These parties are obligated to maintain the confidentiality and security of your information.
• Cleaning Professionals: To facilitate the delivery of cleaning services, we may share relevant service data (e.g., address, service type, access instructions) with the cleaning professionals assigned to your service.
• Legal and Regulatory Authorities: If required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with a legal obligation, protect our rights, or investigate potential violations.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include data encryption, firewalls, secure server environments, and access controls. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal data for these purposes, we will either delete or anonymise it.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to be Forgotten): Request the deletion or removal of your personal information where there is no compelling reason for its continued processing.
• Right to Restrict Processing: Request that we suspend the processing of your personal information in certain circumstances.
• Right to Data Portability: Request to obtain a copy of your personal data in a structured, commonly used, and machine-readable format to transmit it to another controller.
• Right to Object: Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: If you are concerned about our data practices, you have the right to lodge a complaint with a supervisory authority. In Australia, this is the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Cookies and Tracking Technologies

Our online platform may use "cookies" and similar tracking technologies to enhance your experience, analyse website traffic, and understand user behaviour. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

While Aussie Clean Services operates primarily within Australia, some of our third-party service providers may process data outside of Australia. In such cases, we take steps to ensure that your personal information receives an adequate level of protection, in compliance with applicable data protection laws. This may involve using standard contractual clauses approved by relevant authorities or ensuring the service provider is located in a country with adequate data protection laws.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us: